Trust is central, to many aspects of the Social Age and while is a much-used word, it is only loosely defined.  We believe describing a Landscape of Trust is more useful.

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Do you have trust in your organisation?

In the Social Age, trust has become a golden currency, not one that can be minted, or bestowed, but rather one which must be earned. We need to understand how trust is earned, and how trust is broken.

Consistency & Fairness

Trust in an organisation, by our definition, is based on consistency of action over time: consistency of response. Erratic responses in online spaces, reduce the level of engagement. because the response is unpredictable. Trust must be earned over time: earned through fairness and consistency.

Low or No Trust

Organisations with low or no trust are substantially disadvantaged when it comes to being Socially Dynamic. Much of the interaction within communities requires high levels of trust, to encourage disclosure, high levels of support and permission to fail with no consequence.

Earned, Fractured and Broken

Because trust is so subjective, you can’t take a mechanistic approach, imagining that if you do this one thing we will effect this other reaction. Instead, we have to understand the how trust is earned, fractured, and broken.

Our Trust Offerings

Executive Team Sessions

To build awareness of trust, we first provide an overview of the Landscape of Trust and a second session to build your own Landscape of Trust. You will explore how trust sits within your system: between individuals, within your communities and organisation.

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Research Participation

Take part in a global research project to explore the nature of trust: how it’s experienced between individuals, within teams, and across an organisation. You’ll form part of a data set to create diagnostics and support development work with other organisations.

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Trust Diagnostic

Designed to be delivered at scale, you’ll consider three types of trust within your organisation and in doing so, diagnose the levels of trust held within different spaces. You will be able to compare to other organisations or between teams within your organisation.

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